For your convenience, all ticket orders will be available for pick-up beginning at 6:00 p.m. at Ewing Cultural Center on the night of the performance, or at the Center for the Performing Arts prior to the performance at Westhoff Theatre. All requests for mailed tickets will be subject to a handling fee.
ALL SALES ARE FINAL--NO REFUNDS WILL BE GIVEN.
However, if you return your ticket(s) to the ticket office at least one hour before the performance, you can request a tax receipt indicating that you have made a donation of the cash value of the ticket(s) to the Festival.
All exchanges are based on availability and must include the actual paper tickets, if they have been received. Exchanges are $2 per ticket up to 48 hours before the show and $5 per ticket thereafter. After a performance begins, NO exchanges are possible.
Shows and events begin on time. Allow at least 15 minutes to park, collect tickets, and be seated in the theater before the performance. Curtain times are 7:30 p.m. Sunday-Thursday and 8:00 p.m. Friday-Saturday.
Seating assignments are valid only until curtain time. Latecomers will be seated only during an appropriate break in the play's action in available seats, as determined by the House Manager. This may not be until intermission.
Due to the unpredictability of Central Illinois weather, we will not make an early cancellation decision prior to 5pm on the day of a performance. At 5pm, we will post on our website whether we will be canceling the show or moving forward with the performance as planned.
In the case of rain during the performance, every effort will be made to complete the show, even playing through light showers. Should any performance be rained out before the first intermission, patrons have 2 business days to exchange their ticket(s) for another performance. If a performance is stopped after the first intermission, the evening will be considered complete and NO ticket exchanges will be made.